I wish I could give Kim and her assistant, Susan, more than 5 stars. Newly diagnosed with severe hearing loss as a 27 year old woman, I first met Kim as an emotional wreck and still struggling to find the best audio settings in my aids that fit my needs at work. Struggling to find words to explain exactly what I was and was not hearing, tears filled my eyes. Kim wrapped me in the warmest hug and led me to her office where she listened to me explain my situation and then immediately got to work. I will never forget her kindness and compassion, not to mention her exceptional knowledge and skill in her field. Not only did she maximize the sound in my aids, she fit me with perfectly fitting ear buds - remaking the molds until they were perfect. And Susan, her assistant, is just as knowledgeable and helpful and kind as Kim. I was in and out of the office many times over the span of a couple months while Kim and I worked on the settings, not happy until she was confident that I was hearing as perfectly as I could. Now, I am able to hear beautifully with comfortable molds, and I can actually call these two women friends. The office is warm and inviting, and they always have some kind of goody or treat prepared for their clients along with water or fresh coffee, and a never-ending supply of genuine smiles that make you feel like they couldn't be happier to see you. Well... I couldn't be happier to have met them. - Ashley H.